SHIPPING & RETURN POLICY
At Proper Plates Co., we offer domestic ground shipping for all our products in the continental US. Orders shipped through ground usually take between 2-4 business days to deliver once processed. For orders shipping to Hawaii or Alaska, an express shipping fee is charged.
Return Policy + Money Back Guarantee
We offer a 30-day hassle free return and refund policy for our products. If you are not satisfied with your purchase, we’ll issue you a refund within 100 days of receipt.
- If you’d like to exchange for a different color, please take a quick look to see if your preferred color is in stock. If it’s on back-order, it will get shipped out on the estimated restock date.
- All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 45 days from submission to be eligible for a refund.
- Returns are refunded to the original payment method used during purchase.
- Proper Plates Co., at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories.
- Proper Plates Co. reserves the right to not issue a refund at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.
- Breakage must be reported within 5 days for a full refund.
- If more than one set is ordered on the same transaction, any returned items will incur a $10 return label fee.